Discussing Excellent Customer Service with Gerry Rosso of the Network Solutions Customer Center
August 19, 2008 :: Steve FisherGerry Rosso is a incredibly nice guy. It goes with the territory in being an excellent customer care manager. Gerry works up in the Hazelton, PA office of Network Solutions. He is a Technical Support Supervisor and the voice of @NetsolCares on Twitter. (Connie used this term when she blogged about the social media team. [...]
Network Solutions Using Twitter for Customer Service
July 1, 2008 :: cbensenNetwork Solutions is joining many companies that are successfully using Twitter to respond to their customer’s needs. People are using services such as Twitter & their blogs to express their frustration & appreciation of services. Customers are pleasantly surprised when they get a quick positive response.
Anthony Bouvier expressed his appreciation for getting help on Twitter [...]
