Building Your Brand Series - Part 2 - Responding
October 22, 2008 :: cbensenIn Part 1 of this series I talked about the various tools that can be used for listening. I also interviewed Alex DeCarvahlo who has a new product called StartPR.com.
You will want to listen for awhile before responding. Look for trends & see where people are talking about your product/services. What is the tone? Are [...]
Another Twitter Success Story
August 27, 2008 :: cbensenNetwork Solutions has been using Twitter for some time now to reach out to customers who toss out a message of help. Most don’t know that we’re there ready to help.
Gerry is the primary voice behind @NetSolCares on Twitter. He also offers top notch support.
Lorissa blogged about her reaction to receiving help on Twitter. [...]
Washington Post highlights new Direction in Marketing
August 25, 2008 :: cbensenToday’s Washington Post has an excellent article today outlining Marketing Moves to the Blogosphere: Business Model Shifts to Engage Customers Online. Sarah Halzack provides a variety of examples of how company’s are using blogs for marketing.
At Network Solutions we’ve found that the blog is only a small part of the bigger equation. And it encompasses [...]
A Voice is Saved
August 21, 2008 :: cbensen… a blogging voice. There are millions of voices out there, would it matter if we lost one from the din? Of course it would!
Every voice is important to us at Network Solutions. They are our customers! We are proud to be using the most innovative methods to identify problems & reach out to [...]
Discussing Excellent Customer Service with Gerry Rosso of the Network Solutions Customer Center
August 19, 2008 :: Steve FisherGerry Rosso is a incredibly nice guy. It goes with the territory in being an excellent customer care manager. Gerry works up in the Hazelton, PA office of Network Solutions. He is a Technical Support Supervisor and the voice of @NetsolCares on Twitter. (Connie used this term when she blogged about the social media team. [...]
Use Social Networking to Grow Your Small Business
July 28, 2008 :: cbensenHave you gotten a Twitter account & added a bunch of friends? Or maybe you signed up for LinkedIn or Facebook & aren’t sure how it’s going to help your business?
There are so many networks that you can join! Each has it’s idiosyncracies but they all have one thing in common: It’s all about building [...]
Why We Ensure Transfers of Domain Names from Network Solutions are Authorized
July 16, 2008 :: cbensenPeriodically we respond to people on Twitter and on blogs where people express their feelings on why it sometimes takes time to transfer a domain away from Network Solutions. At Network Solutions the security of your domain name registrations and online account is one of our primary concerns. We have put a number of security [...]
J.D. Power and Associates Reports: Network Solutions Recognized for Providing an Outstanding Customer Service Experience for a Third Consecutive Year
March 20, 2008 :: Shashi BellamkondaWESTLAKE VILLAGE, Calif., March 20 /PRNewswire/ — Network Solutions
has been recognized for call center operation customer satisfaction
excellence for a third consecutive year under the J.D. Power and Associates
Certified Call Center Program.(SM) This distinction acknowledges a strong
commitment from Network Solutions call center operations to provide “An
Outstanding Customer Service Experience.”
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
“By consistently providing customers with a positive [...]
