Why We Ensure Transfers of Domain Names from Network Solutions are Authorized

July 16, 2008 :: cbensen

Periodically we respond to people on Twitter and on blogs where people express their feelings on why it sometimes takes time to transfer a domain away from Network Solutions. At Network Solutions the security of your domain name registrations and online account is one of our primary concerns. We have put a number of security measures in place to avoid the possibility of someone hijacking your domain name registration or even someone at your company from making an unauthorized request to transfer a name. These measures may cause a slight delay in completing a transfer, but we are not trying to prevent domains from transferring when requested by authorized contacts.

There have been a number of examples of domain hijacking in the industry over the past several years. We feel that it if we can take actions to minimize the risk of a domain name being stolen, we should. David Airey had the unfortunate experience in December of last year. While that was not related to his efforts to transfer his domain name, he did have to spend significant time and effort to gain control over the domain name registration.

When a domain name is transfer to another registrar as a result of a hi-jack, the registrant has a much harder time getting the domain back. Thieves use many different tactics to get access to a domain name and the can be sold very quickly to other unsuspecting people. Once you have lost a domain name registration, it is not certain that you will be able to get it back. As we have seen some domain names have significant value in the resale market and many Internet criminals know this..

We hope that you agree that the safeguards used by Network Solutions that may delay a domain transfer for a short period of time is worth the preventing an authorized transfer. There are instructions here. You may also call Customer Service 24/7 for assistance. Additional verification may be required if you do not have the proper account information to be validated as an authorized contact.

In the U.S. and Canada call:
General Support
1.800.333.7680
Technical Assistance
1.866.391.HELP (1.866.391.4357)

Outside the U.S. call:
1.570.708.8788

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