Network Solutions wants to hear from you

August 13, 2008 :: cbensen

Yesterday Roy Dunbar, CEO of Network Solutions, sent out an email to Network Solutions Customers. Roy lays great emphasis on feedback our customers are giving us and his email mentions that .

We’ve have made it a company wide focus to request feedback from customers and review it on a daily basis. We’re paying close attention to our customers concerns, issues and ideas and are working on some easier ways for you to talk to us. For example, our social media team gathers all feedback from this blog and shares it company-wide and we’re also using social media tools like Twitter ( You can send a message to @netsolcares).

The other two initiatives in Roy’s letter include::

MySolutionSpot.com – networking and educational resource
Small Business Newsletter – monthly educational newsletter - Sign up Today!

Roy expresses our vision & how we’re investing our resources to provide more services. Did you see the email ? Please leave your comments here on the blog. They do make a difference! In case you didn’t see the email here it is :

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Dear Network Solutions® Customers,

As the new CEO of Network Solutions, I am delighted to make your acquaintance and thank you for giving us the opportunity to serve your online business needs.

At Network Solutions, our goal is to provide the tools and resources to help small businesses and Web professionals successfully build and grow their business online. We recognize the value of listening to the voice of our customer, as it is your opinions and suggestions that help us prioritize our future product and service enhancements.

For example, you told us the importance of having access to educational resources to help optimize your online business.

Because of this feedback, we recently launched two new initiatives:

MySolutionSpot.com – networking and educational resource
Small Business Newsletter – monthly educational newsletter

In addition, over the next few months I look forward to announcing additional initiatives that will benefit our small business owner and Web Professional customers. Meanwhile, I invite you to share your feedback and suggestions with us about your Network Solutions experience. Provide Your Feedback

I look forward to hearing from you, and invite you to take a moment to explore our new customer resources, as well as our new corporate Web site.

Thank you again for allowing us to serve your business needs.

Regards,
W. Roy Dunbar
CEO, Network Solutions

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