Another Twitter Success Story

August 27, 2008 :: cbensen

Network Solutions has been using Twitter for some time now to reach out to customers who toss out a message of help. Most don’t know that we’re there ready to help.

Gerry is the primary voice behind @NetSolCares on Twitter. He also offers top notch support.

Lorissa blogged about her reaction to receiving help on Twitter. She had no idea that it would be answered directly by Network Solutions & was pleasantly surprised.

She wrote,

i received a message via twitter from customer service, a phone call and numerous emails from Gerry to help us solve the issue. to help with the database edit, Gerry sent our email to Sam who fixed the problem in a matter of minutes. they were both incredibly helpful and polite and although our IP is still blocked and the whole situation was incredibly frustrating, the pain was eased tremendously by the great support.

We’re glad to offer this unique service & appreciate the positive feedback.

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